Dealing with conflict – for managers

Examine the causesof conflict.

  • Evaluate an explanation of behaviour in conflict.
  • Reflect on the impact of conflict in theworkplace.
  • Learn how to deal with a dispute in your team.
  • How tomanage difficult conversations.
  • Observe demonstrationsof discussionswith team
    membersin conflict.
  • Consider when and how to refer a dispute to
    mediation.

Registration and information: info@iclaimcentre.org
DATE: 30TH JULY 2021 / 10.30 – 13.00 (CY) VENUE: ZOOM
Cost: 25 Euros payable to ICLAIM via JCC Smart
Guest Trainer: Emma McAndry, an award-winning civil, commercial and workplace
mediator and mediation trainer. She has a decade of experience and recently led a successful
high-profile mediation. Her training is approved by the Civil Mediation Council and the International
Mediation Institute.